FAQ

Q: How much is shipping for my order?

A: We offer a flat rate shipping option of $5.00. If you choose to select your own shipping method, cost will be calculated based on weight, delivery address, and the carrier you select. You may obtain a shipping quote online before checking out by filling your online shopping cart and entering your delivery zip code.  Once entered, click the ‘recalculate’ button and the page will refresh and show you the different prices for the different delivery services available for your area.

Items qualifying for free or flat rate shipping may be shipped by the US Postal Service, FedEx, or UPS.

INTERNATIONAL ORDERS are processed and shipped by our partner GlobalShopEx. GlobalShopEx will calculate and display shipping costs before you check out.

Q: What shipping methods do you offer?

A: We offer a variety of shipping services for the convenience of our customers, both domestic and worldwide.  NOTE: Some large items made of wood, such as dollhouses, sand trays, and furniture, will have an additional shipping charge due to the size and weight of the package. The amount will be included in the final calculation you see in the online shopping cart.

USA: In the USA, you can choose Priority Mail, UPS Ground, or UPS Next Day Air, 2 Day Express, or 3 Day Select Service for faster, expedited service. Most oversized packages, and packages over 70 pounds, cannot be shipped Priority Mail. UPS Ground delivery is only available in the Continental USA and generally takes 4-7 days. Items qualifying for free shipping may be shipped by First Class Mail, Media Mail or Parcel Post.

WORLDWIDE: Childswork.com has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply add any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically transfer to the GlobalShopex cart. You may pay with International credit cards, PayPal, SafetyPay, Bank wire transfers, Money Gram or other local forms of payment. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customercare@globalshopex.com or 786-391-4868.

Q: How can I place an order?

A: We offer four convenient ways to place your order:

ONLINE: Our online store is the fastest and simplest way to shop at childswork.com. Our site is fully secure. Credit card orders are processed by Stripe.net, a leading provider of secure credit card transactions on the web. We never save credit card numbers and do not have access to the credit card numbers of our clients.

FAX: Fax a purchase order form and we'll ship your order in the next 24 hours: 1.800.262.1886. 

MAIL: Print out your shopping cart or fill out an order form from our catalog and mail with a check to: Orders, Childswork/Childsplay, 3355 Bee Cave Rd., Suite 610, Austin, TX 78746.

PHONE: Call our toll free number ( 1.800.962.1141). Please have your order and payment information ready.

We currently accept all major credit cards, checks, e-checks, purchase orders, and PayPal.

Q: How do I remove something from my shopping cart, or change the quantity I ordered?

A: In the mini-cart click the - (minus) icon. Otherwise, return to your cart page and click "Remove."

Q: Will I be charged sales tax for my order?

A: Any orders originating from outside of New York & PA will not be charged sales tax. Tax-exempt organizations based in NY or PA can order online without sales tax by registering for a customer account. Email (support@childswork.com) us proof of your tax exemption with the subject line TAX-EXEMPT ACCOUNT REQUEST.  After documentation is received we will enable tax-exempt ordering for your account and notify you by email.  If you already placed an exempt order without creating an account and need your sales tax refunded, please append your five-digit order number to proof of your tax-exempt status and either fax it to us at  1.800.262.1886  or email it to us at support@childswork.com.

Q: Do you accept purchase orders? 

A:We gladly accept purchase orders from qualified institutions. They must be signed, and include a contact name, street address, phone number and be printed on official letterhead.

Orders may be placed online through our website, but we still require a signed copy of the Purchase Order to be mailed or emailed to us before we can fill the order. Email purchase order to purchaseorders@childswork.com, or fax to us at 800-262-1886. Please include your online order number to avoid placing duplicate orders.

PLEASE INCLUDE A CONTACT EMAIL ADDRESS WITH YOUR PURCHASE ORDER SO THAT WE MAY SEND A CONFIRMATION ONCE YOUR ORDER IS RECEIVED, AS WELL AS TRACKING INFORMATION ONCE THE ORDER SHIPS. 

All terms are Net 30. If your Accounts Payable department would prefer to be billed electronically, please include that email address on your purchase order also.

Purchase orders can be faxed to:
 1.800.262.1886

Or mailed to:
Attn: Purchase Orders
Childswork/Childsplay
3355 Bee Cave Road #610
Austin, Tx 78746

Please include shipping and handling costs:

  • Flat rate is $5
  • For special shipping needs, please contact us directly

Q: How can I obtain a price quote before ordering? 

A: A complete quote with shipping can be obtained through the website prior to checkout by placing all of the desired items in your shopping cart and clicking "Save and Share". Send the link provided to support@childswork.com. Be sure to include your billing and shipping information so we can provide an accurate quote that includes taxes and shipping (if applicable).

Q: What is your return policy?

A: HASSLE FREE RETURNSWe want you to be happy! Products may be returned for a full refund, up to 30 days after purchase. Simply call us at 866-324-7529 or email us for return instructions.  We will initiate a claim if merchandise is lost in transit or arrives damaged, and will work directly with the carrier to cover your merchandise.  

Enhanced game return policy: Ever buy a game, use it, and just hate it? Or it just doesn't do what you want it to do? Maybe your clients won't play it. Well, we have a solution. Return any used game within 90 days and receive an 80% refund. The rules are simple: It must be in the original box, all the pieces should be there, and we need a copy of your receipt. That's it. Now for a few bucks you can try any game and if it doesn't work, we'll take it back!

Q: I am not done shopping, but I don’t want to lose my cart. Can I save it?

A: Yes! If you are logged into your account, then your cart is automatically saved - even when you change to a different computer or mobile device. Alternatively, you can click "Save and Share" below the Checkout button in your cart. This will provide you with a link that you can save and/or share!

 

Q: Do you offer discounts for items purchased in bulk?

A: We may be able to offer a discount for an item purchased in quantities of 6 or more.  Please email us if you are interested in purchasing in bulk and we will be happy to prepare a quote. 

Q: Do you have a catalog?

A: Click here to download a PDF of our catalog, or contact us directly.