Status & Returns


Hassle Free Returns

We want you to be happy! Products may be returned for a full refund, up to 30 days after purchase. Simply contact us (include link here) for return instructions.  We will initiate a claim if merchandise is lost in transit or arrives damaged, and will work directly with the carrier to cover your merchandise.  

Enhanced game return policy

Ever buy a game, use it, and just hate it? Or it just doesn't do what you want it to do? Maybe your clients won't play it. Well, we have a solution. Return any used game within 90 days and receive an 80% refund. The rules are simple: It must be in the original box, all the pieces should be there, and we need a copy of your receipt. That's it. Now for a few bucks you can try any game and if it doesn't work, we'll take it back!

Ship returns to:
Returns – Order #
C/O Karol Media
375 Stewart Rd
Wilkes-Barre, PA 18706-1246

Please note: You must contact us for a Return Authorization Number before you send anything back: 1.800.962.1141.